Technical SupportAt OfficeShield, we strive to provide your business the essentials in controlling, managing and protecting their employees while on the computer and the Internet.
Live technical support is provided 9AM to 9PM Monday through Friday. Email support is available 24 hours a day and a response is typically provided within 4-6 hours.
Quick Start Guide
To Download our quickstart guide click here
Firewall Rules - OfficeShield Client
OfficeShield Client Installation Pre-Requisites
To allow OfficeShield’s Control Panel to see and manage all of the computers on the network it may be necessary to add exceptions to your personal firewall software. OfficeShield has been tested with many of the most popular Internet security software packages. Based on this testing we have outlined the firewall rules / exceptions that must be configured in each of the Internet security packages listed below.
Be sure to follow the instructions outlined below associated with your Internet security package on every PC in your network.
If your firewall/Internet security package is not on our list you can manually implement the firewall rules listed on the left hand side of this page or contact support and request that they test with your package.
Keep in mind that depending how secure or rigid your firewall is some of the rules may not be necessary.
To open a support ticket click here
PC with Windows® XP Professional/Vista/7, 32 MB of RAM, 25 MB on hard drive, 133 MHz or faster processor. Support for 32-bit and 64-bit computers and Windows operating systems.